Suunto Service Policies

  1. Underseas Scuba Center, Inc. assumes responsibility for the safety and well being of your equipment only while it is in our possession. You are responsible for packing your computer/console properly for shipping and insuring it for its full replacement value if lost or damaged in transit. Claims for loss or damage in transit must be made with the shipping company, not with Underseas Scuba Center, Inc.
  2. Claims for service under warranty:
    • Must fall within the warranty period specified by the manufacturer.
    • Must not be for damage resulting from mis-use or abuse, as defined by the manufacturer.
    • Must be accompanied by a photocopy of the original purchase receipt.
    • Cannot be honored unless these conditions are met.
    • Note that battery replacement is considered normal wear and tear and is not covered under warranty.
  3. By signing the Service Work Order agreement, you are authorize Underseas Scuba Center, Inc. to charge your credit card (or issue a COD tag) for:
    • The cost of parts and labor as currently listed on our website (underseas.com). (Authorized AquaLung dealers consult your Dealer Manual for pricing.)
    • The cost of return shipping, using the method you have indicated.
  4. If the cost of parts and labor will exceed what currently appears on our website, we will contact you for authorization before proceeding.
  5. If your computer requires shipping outside of the continental USA, we will contact you with exact shipping costs and a request for authorization before shipping. You must supply a valid e-mail address if you require shipping outside the continental USA.
  6. Underseas Scuba Center, Inc. warranties all repairs against defects in parts or labor that are a direct result of the service performed for a period of 90 days.
 

For service on Suunto, AquaLung and other dive computers, you will need to download and complete our Suunto Service Work Order (PDF) and send it to us, along with your computer.

Service request form

Download Repair Form